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Systems Navigation

System Navigation is support from a Social Worker that makes it easier for you to find, access, and coordinate the right mental health and social supports—especially when systems are confusing or involve multiple organizations.​

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What it typically includes:

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  • Assessment of needs and goals: clarifying what the person is looking for (e.g., counselling, psychiatry, addictions support, housing help).

  • Information and options: explaining what services exist, who is eligible, costs, waitlists, and how referrals work.

  • Connecting and referrals: helping book appointments, complete forms, get referrals, or contact programs.

  • Care coordination: organizing services across providers (e.g., family doctor, therapist, hospital, community agency).

  • Practical barriers support: help with transportation options, childcare considerations, language supports, financial assistance, or accessibility needs.

  • Advocacy and accompaniment: supporting the person to ask questions, understand next steps, and sometimes attend appointments with them.

  • Follow-up: checking in to ensure connections worked and adjusting the plan if needs change.

 

​Some of the community services that we can help you navigate:

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  • Community mental health supports

  • Peer and community support

  • Housing support

  • Food security programs

  • Financial assistance

  • Legal services

  • Employment support

  • Supports for seniors and healthy aging

  • Substance use counselling

  • Support groups

  • Assistance in finding a family doctor in your community

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Providers: Michaela

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